Frequently Asked Questions
Answers to most common questions about products, orders, shipments, and payments.
Custom Portraits
Free Artwork Proofs on All Orders
Yes! We offer free artwork proofs on all orders. You will receive your artwork for review within 3 days or less after placing your order. You may request unlimited revisions until your artwork is exactly the way you like it. We want you to love your Celebrate Portraits custom portrait!
Please contact us within 2 hours of placing your order, and we will accommodate the change.
After 2 hours, changes are at our discretion and may not be possible. Please be aware that, in rare cases, changes to orders may result in shipping delays.
Helpful Tips for Getting a Great Photo
- Clear, High-Resolution Photo: Upload a clear, high-resolution photo.
- Good Lighting: Avoid photos with dark lighting.
- No Filters: Avoid using filters to ensure accurate coloring of your artwork.
- Complete View: Make sure everything you want shown in the artwork is visible in the image.
Review all of our Image Guidelines here.
Yes! We appreciate modern and simple art just as much as you do. If you prefer to have the artwork designed without a message, simply write "BLANK" in the chosen message box.
All of our artworks are digitally created based on the photos you provide, and they are almost identical to actual hand-painted portraits.
Simply sit back and relax while our illustrators transform your photo into a real masterpiece!
Our talented design team can also enhance any images you provide or remove certain objects from photos.
Frame Sizes We Offer
- 8x10 in (20.3 x 25.4 cm)
- 12x16 in (30.5 x 40.6 cm)
- 18x24 in (45.7 x 61.0 cm)
- 24x36 in (61.0 x 91.4 cm)
The frame moulding size varies from 1" to 1.5" (2.5-3.8 cm) depending on the portrait size. To ensure the frame does not cover any part of the artwork, the actual print size is slightly smaller.
All our frames are 0.75" (1.9 cm) thick and include hanging hardware.
View our full Size Guide here.
Please Note: The sizes stated above are for the frame only. We currently only offer 24x36 in for CANVAS prints. A standard margin of 1" (2.5 cm) is applied to all artwork edges. We currently do not offer custom sizes. Please refer to the list above for your preferred size.
We provide unlimited revisions based on your chosen portrait style (e.g., Watercolor). An additional 'upgrade' fee will apply if you request your portrait to be illustrated in more than one style (e.g., if you purchased a portrait in our Watercolor style but would like to see an option in Oil).
Please contact our friendly support team at support@celebrateportraits.com
All portraits are expertly printed on museum-quality giclée Epson matte paper and are protected behind lightweight plexiglass.
Our 0.75″ (1.9 cm) thick hardwood frames are sourced from renewable forests and come with hanging hardware included.
Please Note: Frame moulding size varies from 1" to 1.5" depending on the portrait size.
We currently do not offer digital-only portraits.
However, you can select the 'Digital Download' add-on with your order to receive a digital copy of your artwork in addition to the physical print.
Yes! For any special requests, please send us an email our support team at support@celebrateportraits.com.
We always do our best to ensure the colors of your custom portrait match the artwork proof. However, colors may appear slightly different depending on your device’s screen settings or how the colors display on your phone or monitor.
If there is a significant difference between the proof and the artwork you’ve received, please contact our friendly support team at support@celebrateportraits.com
Your feedback is immensely important to us!
To leave a review for your portrait, click on the relevant link below:
Pet Portrait
Alternatively, you can navigate to the product page, scroll to the bottom, and click the "Write a Review" button.
Shipping
You’ll receive a tracking link via email or SMS when your order ships out. You can also track your order here.
If you have any questions about your tracking or shipment, drop us a line at support@celebrateportraits.com
We have multiple production facilities around the world and provide fast local shipping to the following countries:
- United States (USA)
- Australia (AU)
- Canada (CA)
- United Kingdom (UK)
- New Zealand (NZ) (soon)
Once you have approved your artwork proof, your order will be fulfilled within 3 business days and then shipped out. Shipping times vary by location:
- USA: 5-8 business days
- Australia: 5-8 business days
- Canada: 7-10 business days
- UK: 3-5 business days
- New Zealand: 7-10 business days
Note: Most portraits are delivered within 1-2 weeks from the order date, depending on the number of artwork revisions requested.
We offer FREE shipping on all orders over $100 USD. For orders below this amount, the following shipping fees apply, based on your location (prices in local currency):
USA: $15 under $100
Australia: $25 under $150
Canada: $20 under $150
United Kingdom: £10 under £100
New Zealand: $25 under $150
At this time, we do not offer express shipping for our custom portraits.
Our 'Skip the Queue' add-on prioritizes your artwork creation, moving your order to the front of the queue for our artists to begin working on. However, this does not affect the courier's speed or shipping time.
Once you have approved your artwork proof, your order will be fulfilled within 3 business days and then shipped out. Shipping times vary depending on your location and can be estimated as follows:
USA: 5-8 business days
Australia: 5-8 business days
Canada: 7-10 business days
UK: 3-5 business days
NZ: 7-10 business days
Note: Most portraits are delivered within 1-2 weeks from the order date, depending on the number of artwork revisions requested. An estimated delivery date is displayed on the product page just below the 'Add to Cart' button.
Unfortunately, we don’t offer gift wrapping for our portraits to avoid any damage during shipment. However, if you are located in the US, you can include a gift note with your order.
We currently do not offer local pickups. Your order will be delivered directly to the shipping address you provided.
Before Getting in Touch with Us, Please Help Us Out by Doing the Following:
- Check Your Shipping Confirmation Email: Verify there are no mistakes in the delivery address.
- Ask Your Local Post Office: See if they have your package.
- Check with Your Neighbors: In case the courier left the package with them.
Tip: Package theft is on the rise—if you're expecting a home delivery and know you won't be home to accept it, use an address where you know you'll be available.
Please Note: We can only send your order to the address you provided. If you have given us an incorrect address and the package is delivered there, we are unable to retrieve it. Please carefully check your address on the order status page and order confirmation email before your artwork is sent for printing and shipping. Notify us immediately if there is an error in the shipping address you've entered.
If the shipping address was correct and the package wasn't left at the post office or with your neighbors, please get in touch with us at support@celebrateportraits.com with your order number.
Proof
Your proof is a preview of your custom artwork that you'll receive within 3 days or less after placing your order. You can request unlimited revisions until you are 100% satisfied. We will work with you to make your artwork perfect before we print and ship it.
Please Note: Once you approve your proof, the order is sent to our print team immediately. Make sure to check carefully before approving your proof.
You will receive your artwork proof for approval within 3 days or less after placing your order. You can request unlimited revisions until you're 100% satisfied.
Need it sooner? Purchase the 'Skip the Queue' add-on with your order, and we’ll move your artwork to the front of the line!
You will receive your artwork proof to approve or request changes within 3 days after placing your order.
- If we do not hear back from you within 24 hours of sending the proof email, you will receive a follow-up email.
- If we do not hear back from you within 72 hours of the follow-up email, we will automatically send your portrait out for printing and shipping as-is.
Note: Please add support@celebrateportraits.com to your email contacts to ensure delivery to your inbox. Although rare, our emails may end up in your spam or junk folder.
You may need to check your spam folder. To avoid spam filters, add support@celebrateportraits.com (copy and paste this email address) to your contacts to ensure delivery to your inbox.
Please also make sure you entered the correct email address when placing your order.
If you're still unable to find your artwork proof, please email us at support@celebrateportraits.com, and our customer service team will assist you right away.
All orders are automatically sent out for printing and shipping once the artwork proof has been approved. We cannot guarantee that we will be able to make further changes after you approve the proof, so please ensure you're 100% happy with your artwork!
If you would like something changed, please email us immediately at support@celebrateportraits.com. We may be able to hold your order before it is printed, but this is not guaranteed.
Yes! The artwork you receive will always match the proof you approved.
Note: We do our best to ensure the colors of your custom portrait match the artwork proof. However, colors may appear slightly different depending on your device's screen settings or how they display on your phone or monitor.
Combining Photos
Yes! If you'd like us to create your portrait from multiple photos, simply upload all of your images and select the 'Combine Photos' add-on when placing your order.
If you have any notes for the artist, please add them when you upload your photos. We'll digitally combine all photos into one image and send it to you for approval.
Once you approve the final combined photo, we'll pass it on to our design team to create your custom portrait.
Yes! If you’d like to add angel wings to your loved one, select the 'Add Angel Wings' add-on when placing your order.
Our talented artists will carefully design a pair of angel wings around your loved one and send it to you for approval. If you have any notes for the artist, please include them when you upload your photos.
Once you approve the final design, we'll pass it on to our team to create your memorial portrait.
Yes! If you’d like to add your family to your house portrait, select the 'Add Family' add-on when placing your order.
Make sure to upload at least one photo of each person you'd like us to include in your house portrait.
If you have any notes for the artist, please include them when you upload your photos. We'll digitally combine your family photo(s) and house photo into one image and send it to you for approval.
Once you approve the final combined photo, we'll pass it on to our design team to create your house portrait.
You can! If you’d like to add your pet to your custom portrait, select the 'Add Pet' add-on when placing your order.
Make sure to upload at least one photo of your pet so we can include them in your portrait. If you have any notes for the artist, please include them when you upload your photos.
You can combine up to 10 different photos. If you'd like us to combine more than 10 photos, you will need to purchase an additional 'Combine Photos' add-on.
If you purchased the 'Combine Photos' add-on, we'll first send you a preview of the combined photo—this is not the final artwork. We want to ensure you're happy with the layout before creating your artwork.
Once you approve the combined photo, we'll proceed to create your custom artwork and send a separate proof for your approval.
Rewards and Discounts
Have a discount code? To use it, go to the checkout and enter the code on the first page—make sure to click 'Apply'! The discount will be applied before payment so you can see how much you've saved.
Please Note: Only one discount code can be used per order. Be sure to check our emails carefully for discount code terms and conditions.
Yes! You can share a $20 discount link with your friends and family, and earn $20 for every purchase they make.
Our Rewards Program allows you to earn Paint Points through various actions, such as signing up, placing an order, or following us on social media. You can then redeem your Paint Points for awesome rewards like free shipping and order discounts!
Refunds and Returns
We want to make sure you're 100% happy with your artwork before it's sent out for printing! If you're not satisfied with your proof, you can request changes by adding comments for our design team.
If your portrait still isn't what you envisioned, we will refund your order in full. It’s that simple. Just let our friendly customer support team know, and we’ll give you your money back.
We want to ensure you're happy with your custom portrait! If you're not 100% satisfied with the final product, please contact us at support@celebrateportraits.com and attach a photo of the portrait you received. We will work with you to make things right.
Yes! We are extremely confident that you will love your Welham & Co portrait. That’s why we offer a 100% Money-Back Guarantee.
If you are unhappy with your artwork after receiving the proof, we will work with you, providing unlimited revisions, until you are 100% satisfied. However, if your portrait still isn't what you envisioned, we will refund your order in full. It’s really that simple.
Due to the highly personalized nature of our products, we don't offer returns or exchanges. Each artwork is created specifically for you and your home.
However, if there's something wrong with your order, please let us know by contacting us at support@celebrateportraits.com and attach a photo of the portrait you received. We will work with you to make things right.
Changed your mind? If you’d like to cancel your order, please contact us immediately at support@celebrateportraits.com and we will process your refund in line with our 100% Money-Back Guarantee.
Please Note: If you’ve already approved your artwork and it has been shipped, we are unable to cancel your order.
Missing something from your order? Digital download file never arrived? Need help tracking something down?
Please email us at support@celebrateportraits.com, and our customer service team will help you sort everything out right away.
While it's rare, sometimes your custom portrait may get damaged during shipment.
Please contact us within 48 hours of receiving your order at support@celebrateportraits.com with photos of the damaged or incorrect items (showing the entire portrait). We will work quickly to arrange a replacement.
Question not answered?
Email our customer service team by filling the form below:
