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Frequently Asked Questions

Answers to most common questions about products, orders, shipments, and payments.
Are All Artworks Created Digitally?

All of our artworks are digitally created based on the photos you provide, and they are almost identical to actual hand-painted portraits.

Simply sit back and relax while our illustrators transform your photo into a real masterpiece!

Our talented design team can also enhance any images you provide or remove certain objects from photos.
Will I see my custom portrait before printing?

Absolutely! We offer free previews and unlimited edits on all orders. Digital portraits are ready within 24 hours, and printed portraits are available for proof in 1-2 days. You can request edits or approve for printing and shipping.
Is my photo suitable?

We review every uploaded photo when we receive an order. If there’s an issue, we’ll contact you to request more photos. For the best results, take photos in natural light at eye level with your pet, without using flash.
What if I’m not happy with the portrait?

If you’re not satisfied, we’ll revise the artwork based on your feedback and only print once you’re happy.
Can you feature my portrait on your website?

Yes! Tag us on Instagram @celebrateportraits, and we’ll do our best to feature your portrait as our next superstar.
Do you only design dog portraits?

No, we create portraits for all pets—cats, horses, rabbits, and more. Check our main menu for the full range of options.

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