Frequently Asked Questions
Answers to most common questions about products, orders, shipments, and payments.
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See your artwork before you pay!
All of our artworks are digitally created based on the photos you provide, and they are almost identical to actual hand-painted portraits.
Simply sit back and relax while our illustrators transform your photo into a real masterpiece!
Our talented design team can also enhance any images you provide or remove certain objects from photos.
Absolutely! We offer free previews and unlimited edits on all orders. Digital portraits are ready within 24 hours, and printed portraits are available for proof in 1-2 days. You can request edits or approve for printing and shipping.
We review every uploaded photo when we receive an order. If there’s an issue, we’ll contact you to request more photos. For the best results, take photos in natural light at eye level with your pet, without using flash.
If you’re not satisfied, we’ll revise the artwork based on your feedback and only print once you’re happy.
Yes! Tag us on Instagram @celebrateportraits, and we’ll do our best to feature your portrait as our next superstar.
No, we create portraits for all pets—cats, horses, rabbits, and more. Check our main menu for the full range of options.
