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Contact Us

Have questions about your order or photo?


Check out our FAQ page for answers.

If your question isn't there, feel free to email us at support@celebrateportraits.com or call/text us at the number listed below. We'll respond within 1-2 business days, often sooner.

Here are some of the common questions answered on our FAQ page:

- When will I receive my order?
- Can I change my order after it's been placed?
- How do I track my order?

Visit our FAQ page here!

Phone Contact: +61 414 619 891
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Frequently Asked Questions

Answers to most common questions about products, orders, shipments, and payments.
Are All Artworks Created Digitally?

All of our artworks are digitally created based on the photos you provide, and they are almost identical to actual hand-painted portraits.

Simply sit back and relax while our illustrators transform your photo into a real masterpiece!

Our talented design team can also enhance any images you provide or remove certain objects from photos.
What sort of photos are suitable?

If you choose to link to the real estate listing, our artists will carefully choose the best photo that represents the "life of the home" - which could be the street facing photo or a more internal or exterior shot.

Each of your clients situation and house are unique and we aim to gain an understanding of the lives lived in the property - to best represent the life of the home.

We review every uploaded photo when we receive an order. If there’s an issue, we’ll contact you to request more photos. For the best results consult the image guidelines provided on the product page
Are these closing gifts for vendors or purchasers?

The answer is a surprising YES for both! Closing gifts are typically given to vendors as a gesture of appreciation for their business, but this is where many sales agents miss a golden marketing opportunity. A well-thought-out closing gift can benefit both vendors and purchasers. While the purchaser isn’t paying your fee, they play a crucial role in the sales process—so why not show them some appreciation too? This approach is especially impactful with first-home buyers, who are often cash-strapped and grateful for something special to adorn their walls.
Can you feature my portrait on your website?

Yes! Tag us on Instagram @celebrateportraits, and we’ll do our best to feature your portrait as our next superstar.

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