FREE Shipping on orders over $100

USD
Pet Portraits Other Portraits how it works reviews Contact rewards

See your artwork before you pay!

freight protection

Why Choose Freight Protection

 

Freight Protection

While we prioritize the safe delivery of your custom portrait, we recognize that accidents can happen along the way. Get peace of mind knowing that if your artwork arrives damaged or is lost in transit, you’ll get a priority replacement so you can enjoy your custom portrait as soon as possible.

When you choose Freight Protection, you'll be covered with:

  1. Priority Customer Service: Contact our friendly customer support team and you’ll be placed into a priority queue, ensuring that your claim is handled swiftly.
  2. Advanced Shipping: We’ll ship a replacement portrait to you without needing to receive the damaged goods back, allowing you to enjoy your custom portrait as soon as possible.
  3. Complimentary Express Shipping: We’ll express ship your replacement portrait free of charge for eligible USA, CA, AU, NZ, and UK deliveries.

Making a Freight Protection Claim

If your item has arrived damaged and you have purchased Freight Protection, please contact us within 48 hours of receiving your order with photos of the wrong/damaged items (including packing slip) at support@celebrateportraits.com.
Specify any additional details about the package received.
We will get back to you promptly within 24 hours (sometimes sooner) and work with you to resolve your case as a priority and organize a replacement.

Frequently Asked Questions

Answers to most common questions about products, orders, shipments, and payments.
Are All Artworks Created Digitally?

All of our artworks are digitally created based on the photos you provide, and they are almost identical to actual hand-painted portraits.

Simply sit back and relax while our illustrators transform your photo into a real masterpiece!

Our talented design team can also enhance any images you provide or remove certain objects from photos.
Will I see my custom portrait before printing?

Absolutely! We offer free previews and unlimited edits on all orders. Digital portraits are ready within 24 hours, and printed portraits are available for proof in 1-2 days. You can request edits or approve for printing and shipping.
Is my photo suitable?

We review every uploaded photo when we receive an order. If there’s an issue, we’ll contact you to request more photos. For the best results, take photos in natural light at eye level with your pet, without using flash.
What if I’m not happy with the portrait?

If you’re not satisfied, we’ll revise the artwork based on your feedback and only print once you’re happy.
Can you feature my portrait on your website?

Yes! Tag us on Instagram @celebrateportraits, and we’ll do our best to feature your portrait as our next superstar.
Do you only design dog portraits?

No, we create portraits for all pets—cats, horses, rabbits, and more. Check our main menu for the full range of options.

As Seen ON

As Seen ON

AND OVER 200 NEWS SITES